REFUND & RETURN POLICY

Effective Date: 11-01-2026

This Refund & Return Policy governs the conditions under which refunds and returns are processed for purchases made from ZENTRACART PRIVATE LIMITED (“Company,” “we,” “us,” or “our”) through our website zentracarts.com.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Nature of Business

ZENTRACART PRIVATE LIMITED operates primarily as a wholesale distributor of alkaline drinking water and FMCG cleaning products. Due to the nature of wholesale and consumable products, refunds and returns are subject to strict conditions.

2. Eligibility for Returns

Returns will be considered only under the following circumstances:

  • Product received is damaged or leaked at the time of delivery
  • Product received is incorrect or does not match the order placed
  • Product has a manufacturing defect (where applicable)

❌ Returns will not be accepted for reasons such as change of mind, incorrect order placed by the customer, or dissatisfaction after use.

3. Return Request Timeline

  • Customers must notify us of any eligible return or damage within 48 hours of delivery.
  • Requests made after this period may not be accepted.

All return requests must be sent via email or phone with supporting details such as photographs and order information.

4. Conditions for Returns

To be eligible for a return:

  • The product must be unused, unopened, and in original packaging
  • Original invoice or proof of purchase must be provided
  • Products showing signs of use, tampering, or mishandling will not be accepted

5. Refund Process

Once a return request is approved:

  • The refund will be initiated after verification of the returned product (if applicable)
  • Refunds will be processed to the original mode of payment
  • The refund timeline is 5–7 business days, depending on the payment gateway and bank processing time

6. Non-Refundable & Non-Returnable Items

The following are not eligible for return or refund:

  • Opened or used consumable products
  • Bulk or wholesale orders once dispatched
  • Products damaged due to improper handling by the customer
  • Delays caused by logistics partners or external factors

7. Bulk & Wholesale Orders

For bulk or wholesale transactions:

  • Returns and refunds are strictly limited
  • Any issues must be reported before or immediately upon delivery
  • Special terms may apply as per the agreed quotation or invoice

8. Cancellation Policy

  • Orders may be cancelled before dispatch by contacting our support team
  • Once an order has been dispatched, cancellation requests will not be accepted
  • The Company reserves the right to cancel any order suspected of fraudulent or unauthorized activity

9. Shipping Charges on Returns

  • Shipping charges are non-refundable, unless the return is due to our error (damaged or incorrect product)
  • In approved cases, return shipping arrangements will be communicated by our team

10. Limitation of Liability

ZENTRACART PRIVATE LIMITED shall not be liable for indirect, incidental, or consequential damages arising from returned or refunded orders beyond the product value paid.

11. Contact Information

For refund, return, or cancellation requests, please contact:

📧 Email: Zentracartp@gmail.com
📞 Phone: +91-9171635771
📍 Address:
Head office address:-
S-34, MAHARANA PRATAP, KANIPURA,
UJJAIN, UJJAIN – 456001

12. Changes to Refund & Return Policy

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.